Integrated Support Solutions, Inc. was originally created, and developed over decades, with one singular focus “To be of service to others with kindness and humility.” The vision for this company has always centered around you, our clients. There are no shareholders, no board of trustees, just our commitment to you:
We are here to be of service to you. We will lead with innovation and industry best standards while working together to surpass goals for your organization. We work on your behalf to provide the best service in the industry, within any budget.
The best products, systems, technology and organizations are useless without the people that operate them. Our front line staff are the face of our organization, which requires recruiting the best talent to acheive our goals. Our employees must be Humble, Hungry, and Smart, as well as possess the inherent service characteristis necessary to find joy in serving others. The investment we make in our employees, their familys, and their future is minute compared to the loyalty and committment we see everyday.
HUMBLE – HUNGRY – SMART
Foundational to our organization, these Guiding Principles steer us in everything we do, every day. From the incredible teammates that join us, to the clients and communities we gratefully serve, our Guiding Principles are the glue that binds us together. These 15 principles are at the heart of our amazing team of people, and ultimately, those people are what make our company different! If you are looking to differentiate from your competition, you must be willing to try something different.
As a young man Steve worked his way through UCLA- Economics and the hotel and resort industry, earning the Hotel Restaurant credential and overseeing multiple states where he improved on the varying levels of customer service he had encountered. Then, while completing Master’s courses in Marketing, an opportunity presented itself, to own restaurants and a catering service.
For the next 9 years the vision for food, beverage, hospitality and customer service took shape while providing meals and service to 20th Century Fox, Paramount Studios, Ted Kennedy, and the like. Then in 1996, armed with years of the highest level of service, Steve directed his energy toward healthcare; after realizing the need for better service.
Steve founded Integrated Support Solutions, Inc. centered around serving others, with a higher customer service standard. Throughout his career Steve has led in nearly every compacity imaginable; Regional Manager, Adjunct Professor, COO, CEO, President, Owner and Board Member but the one that taught him the most was the position of “customer”. Viewing each of these industries through the customers eyes he realized a need: To provide GREAT food and resort style service to the healthcare industry and beyond.
Decades later Steve, and our team at ISSI, are serving people from various industries all over the United States. Outside of work Steve enjoys his time as an adjunct professor, “fiddling with” his 1950’s boat, and enjoying life with his wife of 44 years and their 3 children.
As an internationally trained chef with 25 years in the industry, David brings his passion for cuisine to each of the industries ISSI serves- often via non-traditional, innovative operational designs. David’s uncanny ability to optimize workflow and design professional kitchens, for ease of service, has benefited ISSI’s clients for over 15 years. David has adapted the “desire to be of service to others” in the hospitality that ISSI provides to its clients, patients; and its employees. David’s leadership style of bold curiosity and mindful humility drives our team to happily be of service to others. In his off-time, David and his wife enjoy music, the arts and time with their two young children.
As a Principle Officer, Nashwa has shaped the Human Resources department to align with ISSI’s overall organizational objectives. Leading our team for System Development, Program Implementation and Culture and Change Management are just a few of her accomplishments. With experience in all aspects of human relations she guides ISSI through Talent Acquisition, Employee Relations, Business Partnering and Liability. In her free time Nashwa enjoys making memories with her children and grandchildren, as well as traveling.
Cindy has an extensive background in the human resources and legal fields. She began her career in 1989 working at Rushfeldt, Shelley & Drake in the medical malpractice field. Cindy joined Integrated Support Solutions, Inc. in 1996 as its first employee. In 2000 Cindy assumed the responsibilities of risk management and human resources under the direction of Nashwa Eisner, Senior Vice President of Human Resources. Cindy’s expertise includes organizational development, training and development, risk management, specializing in cost containment of worker’s compensation claims.
Cindy is passionate about helping employees make the most of their resources and talent. Cindy has demonstrated great leadership skills during his career and is a model Team Leader.
Cindy also has served as the Director of Finance/Treasurer for several non-profit organizations in California and Texas. She is also the mother of four children and loves spending her free time watching them play sports, as well as testing her culinary abilities, playing tennis and golfing with her husband Tommy.
After receiving his Bachelor’s Degree in Accounting from Illinois State University, Dan has devoted his career to corporate accounting and has held numerous leadership positions over the last 20 years. He began his career with a Fortune 500 company in the insurance industry, where he spent several years, before moving onto challenging roles (within a variety of different industries. His diverse corporate experience has served him well as CFO of Integrated Support Solutions, Inc. and he is very excited about the future of the company with the high level of service and excellence ISSI continues to provide to customers. As a passionate nature lover Dan enjoys adventures to the mountains, deserts and oceans, as often as possible.
Immediately after graduating from East Carolina University Jay started his career in the support services industry; using his leadership capabilities to serve others. Jay quickly moved through the ranks, holding positions of marketing assistant, sales manager, director, up through regional manager and Vice President. Jay has successfully managed teams responsible for over $200 million revenue a year and has been paramount in multiple customer and patient satisfaction initiatives which led client facilities to “personal bests” scores in third party satisfaction survey scores.
As his career grew so did his ability to develop new business through superior customer service and responsiveness. Dually holding operations and sales positions throughout his career gives Jay firsthand knowledge of the important role that support services employees hold in any organization.
Jay has been pivotal in our website design and market outreach as well as client and patient satisfaction initiatives. When he is not working Jay spends as much time as possible with his new wife, Paige and their animals or can be found working around their home in North Carolina.
Juan Perales is a native of Houston Texas, he graduated from Missouri Southern State
University with B.S. Degree with emphasis in Business and Health & Wellness.
Juan Perales started his career in the Environmental Services in the healthcare industry where he started as the front-line manager. Through his hard work, dedication, and vision he progressively moved upward, succeeding at numerous director and administrator roles in hospitals ranging of 300 to 1000+ beds in multiple states. Juan has since successfully served in multiple regional & national roles for large support services companies, leading teams of 1,000+ employees. His diverse experience including Behavioral, Women’s &
Children specialties, and boutique facilities has served him well as the Integrated Support Solutions Vice President of Operations for EVS. During Juan’s tenure he has successfully improved patient satisfaction, client retention, employee engagement, and has implemented an innovative approach to partnering with Infection Prevention, and reducing HAI’s.
Juan Perales has been married to his wife Sabrina for 15 years. They reside in Houston, Texas with their three children. In their spare time they enjoy family outdoor activities and attending their children’s school sporting events (football, volleyball, & basketball).
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