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About Us

Come for the food, Stay for the hospitality

Integrated Support Solutions, Inc. has become a national, trusted leader in hospitality. We are rooted in innovation and distinguished in high-class service. With scrumptious cuisine paired with unparalleled hospitality services, Integrated Support Solutions, Inc. creates deluxe experiences centered around customer satisfaction.

We provide food & nutrition and environmental services, as well as premium consulting that is tailored to YOUR needs. Remember when we said we are centered around customer satisfaction? Well, we mean it and we guarantee it. We provide greater flexibility because we have no shareholders to answer to. So, rest assured you will receive 100% of our loyalty, focus, and trust. 


Our Philosophy

Providing the best service in the industry.

Foundational to our organization, these Guiding Principles steer us in everything we do, every day.  From the incredible teammates that join us, to the clients and communities we gratefully serve, our Guiding Principles are the glue that binds us together.  These 15 principles are at the heart of our amazing team of people, and ultimately, those people are what make our company different!  If you are looking to differentiate from your competition, you must be willing to try something different.

Guiding Principles
Mini Hamburgers

Meet Our Team

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President & Founder

Steve Eisner

Upon graduating from UCLA Economics, Steve started working in the hotel and resort industry, earning the Hotel Restaurant credential and overseeing multiple states. Steve then received his Masters in Marketing and, for the next 9 years, his vision for food, beverage, hospitality, and customer service took shape while providing for companies such as 20th Century Fox, Paramount Studios, and Ted Kennedy.

Steve founded Integrated Support Solutions, Inc. after realizing the need for better service in the healthcare industry. Throughout his career, Steve has taken on many roles, such as Regional Manager, Adjunct Professor, COO, CEO, President, but the one that taught him the most was the position of " customer." Viewing each of these industries through the customers eyes he realized a need: To provide GREAT food and resort style service to the healthcare industry and beyond.

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                                                                                         Jim Flinn, FACHE

                                                         Chief Executive Officer

Jim is a dedicated executive with a history of innovative and tactical leadership at multiple organizations.  As a hospital CEO Jim recognized that hospitality services can drive, not only the patient’s experience, but can also drive employee engagement scores, as well as market share.  It is this recognition and his passion for helping our client’s that drives him each day at ISSI.


Jim’s educational background includes a law degree, a masters in the leadership of healthcare organizations and board certification as a Fellow with the American College of Healthcare Executives. Jim is also a Marine Corps veteran.

David Marshall

Chief Operations Officer

As an internationally trained chef with 25 years in the industry, David brings his passion for cuisine to each of the industries ISSI serves- often via non-traditional, innovative operational designs. David’s uncanny ability to optimize workflow and design professional kitchens, for ease of service, has benefited ISSI’s clients for over 15 years. David has adapted the “desire to be of service to others” in the hospitality that ISSI provides to its clients, patients; and its employees. David’s leadership style of bold curiosity and mindful humility drives our team to happily be of service to others.


Nashwa Boctor Esq.

Senior VP of Human Resources and Risk Management

As a Principle Officer, Nashwa has shaped the Human Resources department to align with ISSI’s overall organizational objectives. Leading our team for System Development, Program Implementation, and Culture and Change Management are just a few of her accomplishments. With experience in all aspects of human relations she guides ISSI through Talent Acquisition, Employee Relations, Business Partnering, and Liability.


Cindy Graham

Vice President of Human Resources

Cindy has an extensive background in the human resources and legal fields. She began her career in 1989 working at Rushfeldt, Shelley & Drake in the medical malpractice field. Cindy joined Integrated Support Solutions, Inc. in 1996 as its first employee. In 2000 Cindy assumed the responsibilities of risk management and human resources under the direction of Nashwa Eisner, Senior Vice President of Human Resources. Cindy’s expertise includes organizational development, training and development, risk management, specializing in cost containment of worker’s compensation claims.

Cindy is passionate about helping employees make the most of their resources and talent. Cindy has demonstrated great leadership skills during her career and is a model Team Leader.

Cindy also has served as the Director of Finance/Treasurer for several non-profit organizations in California and Texas.


Dan Williamson

Chief Financial Officer

After receiving his Bachelor’s Degree in Accounting from Illinois State University, Dan has devoted his career to corporate accounting and has held numerous leadership positions over the last 20 years. He began his career with a Fortune 500 company in the insurance industry, where he spent several years, before moving onto challenging roles within a variety of different industries. His diverse corporate experience has served him well as CFO of Integrated Support Solutions, Inc. and he is very excited about the future of the company with the high level of service and excellence ISSI continues to provide to customers. As a passionate nature lover Dan enjoys adventures to the mountains, deserts, and oceans, as often as possible.


Scott McClanahan

National Regulatory Compliance Officer

Scott McClanahan, National Regulatory Compliance Officer, has been part of ISSI for almost 10 years in various capacities. He brings over 25 years of diverse experience and expertise in the field of healthcare management with a particular emphasis on environmental services, facilities management, and environment of care EOC.

His experience as a hospital safety officer, expertise in life safety. knowledge in EOC Regulations, DNV and the Joint Commission standards serves as an invaluable resource to our clients. A hands-on leader with an engaging personality and ability to relate to staff at all levels, Scott is well known for his integrity and commitment to providing world-class customer service and is eager to share his knowledge to help our customers reach their goals.

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Todd Austin

National Culinary Director for ISSI

Todd Austin, National Culinary Director brings 30 years of experience in various food service industries including restaurants, retail, education, and healthcare.  His versatility of cooking authentic international cuisine

shines through with his passion for food quality and serving others.

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